Replace ink cartridges in HP ENVY 5000 printers

Replace low or empty cartridges in HP ENVY 5000 printers.

HP ENVY 5010, 5012, 5014, 5020, 5030, 5032, 5034, 5052, AND 5055 CARTRIDGE NUMBERS

North America and Asia Pacific (excluding China, India, and Indonesia)	Middle East, Africa, Latin America, and CIS	China, India, and Indonesia	Western Europe
65 Black 65XL Black	123 Black 123XL Black	803 Black 803XL Black	304 Black 304XL Black
65 Tri-color 65XL Tri-color	123 Tri-color 123XL Tri-color	803 Tri-color 803XL Tri-color	304 Tri-color 304XL Tri-color

Purchase ink or toner cartridges

Replacement ink and toner is available from HP and local retailers.

1. Go to the HP Store.

2. Select your country/region and language.

3. Click Ink & toner at the top of the page.

4. Follow the instructions to find and order the cartridges for your printer.

Install replacement ink cartridges

Install new cartridges in HP ENVY 5000 printers.

1. Make sure paper is loaded in the main tray, and then turn on the printer.

2. Use the handles on the sides of the printer to lift the cartridge access lid until it locks into place.

   

3. Open the latch, and then pull the cartridge up and out of the slot.

   

4. Remove the new cartridge from the package. Be careful to only hold it by the black plastic sides.

5. Remove the tape from the cartridge.

   CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles, or reapply the protective tape. Touching these areas can result in an ink system failure.

   

6. Insert the cartridge into its color-coded slot, making sure it is securely seated in the carriage, and then close the latch.

7. Close the cartridge access lid.

8. If an alignment page prints, follow the instructions on the page to align the cartridges and complete the installation.

https://support.hp.com/