19 HP Envy 5000 Series

HP Envy 5000 Series - Turning Off Web Services This document is for HP printers that support web-connected printing services. After turning off Web Services, your printer can no longer communicate over the Internet with the HP server to access web-connected printing services, such as HP ePrint. Turning off Web Services is recommended if you plan to sell your printer, transfer HP Smart accounts, or no longer plan to use web-connected printing services. NOTE: If you have an HP+ printer, web services are automatically enabled during printer setup. Go to 123.hp.com to download the HP Smart app, and then set up your printer. To remove web services, perform a printer reset to restore factory default settings. If you are currently using web-connected printing services, the following services and f...

HP Envy 5000 Series - Printer Setup Fails with HP Smart App (Android) This document is for HP wireless inkjet printers and Android smartphones and tablets. Restrictions in Android 7.0 (Nougat) and later might prevent HP printer setup using the HP Smart app. To complete the setup, connect the printer to your local network from the printer control panel, using Wi-Fi Protected Setup (WPS), or with a computer. Once connected, HP Smart can discover the printer. Printers with a touchscreen control panel Use the  Wireless Setup Wizard  on the control panel to connect the printer to your local network. Once connected, add the printer to the HP Smart app. From the home screen, touch the Wireless icon  , and then touch the Settings icon  . Touch Wireless Setu...

HP DeskJet, ENVY, OfficeJet 5000, 5200 printers - No black ink, wrong colors, other print quality issues The quality of a printed document or photo is not as expected. The following tasks help resolve missing black ink, colors are faded or do not match the original, and lines or streaks in printouts. Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved. Run the automated ink cartridge cleaning tool Clean the cartridges to resolve print quality issues including incorrect colors, streaks, and faded prints. Load plain white paper in the tray. On the printer control panel, swipe left on the display, and then touch Setup. Touch Tools, and then touch Clean Cartridges. A Prin...

HP Envy 5000 Series - 'Another program has control of the scanner' Message Displays This document is for HP All-in-One printers. When you try to scan, 'Another program has control of the scanner' or 'Another program has control of the HP device' displays on the computer and the scan fails. Windows Step 1: Download and run the HP Print and Scan Doctor Use the HP Print and Scan Doctor to fix the issue. Download and run HP Print and Scan Doctor   to automatically diagnose and resolve printer hardware and connection issues. If the issue persists, continue to the next step. Step 2: Stop the scanning processes, and then restart the printer and the computer Use Windows Task Manager to stop the scan...

HP Envy 5000 Series - '0xd8077900' Error Displays This document is for HP ENVY 5020, 5030, 5032, 5052, 5055, 5032, 5034, DeskJet Ink Advantage 5075, 5076, 5078, 5085, 5088, 5275, 5276, 5278, OfficeJet 5220, 5230, 5232, 5252, 5255, 5258, and 5264 All-in-One printers. A 0xd8077900 error code displays on the printer control panel, and the printer does not respond. To resolve the issue, reset the printer, and then turn off IPv6 through the Setup menu on the control panel. Step 1: Reset the printer To temporarily clear the error, reset the printer. With the printer turned on , disconnect the power cord from the printer. Unplug the power cord from the power source. Wait 60 seconds. Rec...